Terms of Service

By using VisitCare PH, you agree to our full Terms of Service governing bookings, payments, cancellations, refunds, dispute resolution, and your relationship with independently licensed healthcare professionals.

Full Terms of Service document available upon request. Email legal@visitcareph.com

1. Platform Role

VisitCare PH is a technology marketplace that connects patients with independently licensed healthcare professionals. We are not a healthcare provider. All services are rendered by Professionals under their own PRC licenses and independent practices.

2. Independent Contractors

Healthcare Professionals on our platform are independent contractors, not employees of VisitCare PH. They set their own rates, schedules, and service areas.

3. Payments

All payments are processed by Xendit Philippines, a BSP-licensed Operator of Payment System. VisitCare PH never takes custody of your funds. A ₱35 platform convenience fee applies per booking.

4. Cancellation & Refunds

Patients may cancel up to 2 hours before a scheduled visit for a full refund. Cancellations within 2 hours may incur a cancellation fee. Refunds are processed within 3–5 business days.

5. Disputes

Disputes must be filed within 24 hours of visit completion. VisitCare PH will review and resolve disputes within 5 business days. DTI mediation is available for unresolved consumer complaints.

6. Minor Patients

Booking for a patient under 18 requires parental or guardian consent. VisitCare PH follows RA 7610 child protection requirements.

7. Privacy

Your personal and health data is processed under RA 10173 (Data Privacy Act). See our Privacy Policy for full details.

8. Governing Law

These Terms are governed by Philippine law. Disputes shall be resolved under Philippine jurisdiction.